Some people just have to be shown the difference to 'get it'. It means the next time the cost is less, the instrument is finished sooner, looks even more clean and the most important part is that it extends the life of componments. They almost always never look in the bag, seem to come back more frequently to have more work done, they almost always have a much cleaner instrument. I always provide the filthy rags in a bag to the customer who wants to complain, and tell them to have a look in the bag and take their trash home with them if they want to complain. the biological hazard is real, so don't even think of kidding yourselves it doesn't exist. and you use a LOT of it when you work on filthy instruments. Nitrile gloves, dust masks and cleaning solvents, rags etc cost money. Removing that crud is no different to working in raw sewage, and since I have a plumber uncle and cousin, I can tell you first hand that I've done that too and no, sometimes raw sewage is cleaner than some players guitars. If you are running a business, you have to be completely upfront with customers and tell them you won't work on a health hazard. Not only that, you would be surprised at just how many look ashamed and happily pay the extra, versus the number of people who go home and return the next day or a few days later. It's a great way to get rid of customers who want to argue over the price of services too. You can either take this home and clean it before bringing it back, or I will charge you for cleaning this before I perform any work. I inspect before I quote on the spot and tell them up front. You don't have to get OCD over it, but cleaning it properly once a year - and by that I mean, pickguard off, covers off, clean everything properly and clean/oil/polish/reassemble.įor the hour or so of your extremely valuable 'time poor' whingeing arse first world complaints, you are actually doing yourself a service by giving life to the instrument.Īny player who takes a filthy instrument into a shop should expect to be charged a hazmat removal fee. Put some effort into keeping your instruments clean and maintained and they will reward you. I notice they are always very clean now and I compliment him on his maintenance. He still brings his guitars to me for work and occasionally a restring. I charged them extra for the hazmat removal. I handed them the resulting cloth and said, either you're a liar, or your blind. I once used a fresh clean white cloth and a scraper, to demonstrate to a customer who had insisted they cleaned their fretboard. Strat middle and bridge pickup covers often hide all manner of ungodly disgusting grime.Īnd you can tell all of this by simply looking at the frets, and how caked they are alongside. It's quite often just as bad on bridge and saddle areas and stopbars.
In my experience, owners in general (that is to say the majority) pay little attention to the accumulation of schmutz on their fretboards.
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